Short, and the same for everyone. There is no negotiated version of this.
Refunded in full, any time before the run starts. The run starts when we confirm your category and the question set in writing, which is always after payment and never the same day without telling you first. Send one line through the contact form and say stop; no reason needed and none is asked for.
Not refundable once the report is delivered, because the work is done and the document is yours to keep. The report is the product — it does not expire, get revoked, or stop working.
If we start and then cannot finish — an engine becomes unreachable, or your category turns out to be outside what we cover — you are refunded in full and told why.
Half is due on signature and half on delivery. Cancel before work starts and the first half is refunded in full. Cancel part-way and you pay for the stages already delivered; anything unstarted is refunded. Nothing is billed for work not done.
Month to month, billed in advance. Stop whenever you like with thirty days’ notice; the month already paid for is worked out in full. No lock-in and no exit fee.
If something has gone wrong, ask us first — a refund we agree is initiated within three working days and costs you nothing. Raising a chargeback instead freezes the deliverable until the bank decides, and where one is raised on work already delivered we will contest it with the report and the delivery record.
Back to the original payment method, initiated within three working days of us agreeing it, for the amount we received. How long it then takes to appear is your bank’s or card issuer’s timing, typically five to ten working days for an international card. Where your bank converted the charge, the rate it used then and now is theirs — we refund what we received.
The audit earns its keep fastest for brands whose buyers compare a handful of named alternatives before purchase, and where organic traffic already matters. If you are not sure that is you yet, ask before you pay — you get a straight answer the same working day, and nobody has to process a refund.
This page is the operative policy. The terms restate it in the wider contract.